Terms & Conditions

01Acceptance of terms

These Terms & Conditions form a binding agreement between you and Rekare Doctor. By registering for or using the platform, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the service.

02Eligibility & accounts

• You must be at least 18 years old, or use the platform through a parent or legal guardian.
• Doctors must hold a valid registration with a recognised medical council in India.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• You agree to provide accurate information and to keep it up to date.

03Doctor responsibilities

• Practise within your qualifications, licence, and applicable medical council guidelines, including telemedicine practice guidelines.
• Maintain accurate patient records and issue valid prescriptions.
• Obtain informed consent from patients where required.
• Keep patient information confidential and use it only for care.

04Patient responsibilities

• Provide honest and complete health information to your doctor.
• Follow medical advice responsibly and seek in-person or emergency care when needed.
• Use the platform only for your own care or that of a person you are authorised to represent.

05Nature of the service

06Payments & refunds

Consultation fees are set by doctors or displayed on the platform and are processed through secure payment partners. Refunds, where applicable, are handled per the refund policy shown at the time of booking. Applicable taxes are your responsibility unless stated otherwise.

07Acceptable use

You agree not to:

• Misuse, disrupt, or attempt to gain unauthorised access to the platform.
• Upload unlawful, harmful, or infringing content.
• Impersonate another person or provide false credentials.
• Use the service for any purpose other than legitimate healthcare.

08Limitation of liability

The platform is provided “as is”. To the extent permitted by law, Rekare is not liable for clinical outcomes, indirect or consequential losses, or interruptions beyond our reasonable control. Nothing in these terms limits liability that cannot be excluded under applicable law.

09Governing law & changes

These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the competent courts in India. We may update these terms from time to time; material changes will be notified in the app. Continued use after an update means you accept the revised terms.